Frequently Asked Questions

BookNow Software Illustration

Below are some of the most common questions we’re asked from customers and people looking for a booking system, however if your question isn’t covered just get in touch via the form at the bottom of the page. 

General Questions

BookNow is an all in one booking, commerce and management system, which means you can manage all aspects of your business from one platform, not just bookings.

An integrated booking system allows your customers to make bookings multiple ways (e.g. online, over the phone or in venue), and have this solution integrated with your other software such as POS, CRM, Marketing and more. 

Salesforce is a cloud-based software solution that provides Customer Relationship Management (CRM) and also provides a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development – just like BookNow. 

Building on Salesforce allows you to have access to the worlds leading Customer Relationship Management (CRM) system, alongside our booking system. This gives you more customer insight than ever before, and a fully integrated system that allows you to manage your business from one place.

Yes, BookNow can be used in any country. 

BookNow can be translated into over 100 languages, so pretty much any language.

Absolutely, our solution is built with customer and admin in mind, creating a solution that’s easy for either side of the coin to use. 

Just drop us a message via our contact form and one of our friendly team will be in touch – or you can give us a call on 0208 167 8522.

Feature Questions

We work to monthly sprint cycles, meaning new features are added monthly, with the odd exception where we may adjust to a two month cycle for larger product updates. 

Absolutely, BookNow can be configured completely to your requirements so you can lock it down as much as you want.

Yes, with BookNow you can easily manage capacity at your venue.

As well as innovating internally, we also have a feature request section on our support centre which customers can submit and vote on features. 

Technical Questions

Yes, our onboarding team will work with you to migrate your data over. 

We work with over 15 payment gateway providers, so work with you to find the most effective fit. You can view some of these on our integrations page

We work with over 10,000 other applications via the Salesforce Appexchange or any solution which has an API. You can view some of the most common ones on our integrations page

Nope, BookNow Software is hardware agnostic so will work on any hardware – all you need is an internet connection.

Support Questions

We offer standard weekday support, with 24/7, 364 day support for business critical issues. Our support team are based at our HQ in the UK. 

Yes, we have a support centre for customers which is full of walkthrough guides to ensure you get the most out of the software. 

We have two types of implementation, full implementation where we do it all for you, or self implementation where we work with you to implement the solution. 

Customers get 8 hours of training on BookNow, and the option to purchase more if required, but we find 8 is perfect. 

Contact Us

Get in touch with us using our form, and one of our helpful team will be in touch as soon as possible.

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