The booking solution used by the team at Manley Mere was error prone, which could cause major headaches for the team to resolve, particularly during their busy period over summer.
Adjusting products was a particular issue that the team didn’t have the ability to do from the previous provider – it also lacked integration with waivers, something essential for an aqua park, and ultimately the business decided they needed something more powerful to continue to grow.
On top of this, nothing within the Manley Mere infrastructure was integrated which lead to admin times increasing, and key information potentially been missed.
Ultimately, it was all of the above that lead to them searching the marketplace for a new booking system around 18 months ago.