The Solution
More than 'just' an online booking system, BookNow lets you run your entire business from one place. Enjoy an easy to use solution that is efficient, flexible and intelligent.
Solution overview
- Easy to use booking and ticketing software that can easily be integrated to your website.
- Point of Sale system is fully integrated with fixed or mobile card terminals.
- Check your guests in simply with simple guest look up, return their booking using our simple search bar, by scanning a QR code or by scanning their RFID band.
- Draw inventory down automatically and stay on top of your stock with simple automatic stock leveling and reorder reports.
- Simple inventory sales reports can demonstrate the success of your product catalogue, with simple test and measure, you can transform the success of your F&B and merchandise outlets.
- Guest entry can be manually managed or fully integrated into your access control system, allowing staffless scan via a self service kiosk.
- All tickets can be validated at POS whether sold online or in-store.
- Sell Food & Beverages simply using our touch screen interface for simple look up, product search bar or barcode scan, as well as our table service solution using QR code technology.
Booking and Tickets
Sell tickets or bookings on and off line from one integrated platform, with BookNow’s all in one booking system. Have confidence that no matter where your tickets are sold your capacity is managed via the ticketing software.
- Sell tickets by the minute/hour/day/week and schedule them whenever you wish, with BookNow's easy to use product scheduling system. Publish tickets online, in-store or both with just a few clicks of your mouse.
- Easy to use event creation tool for special events, in just a few minutes publish your event online.
- Create birthday party packages with ease, automatically book rooms, account for capacity and include extra’s.
- Sell bundled tickets and parties, for venues with multiple activities with separate inventories.
- Sell a series event, book guests into a multi-week series in just one process, sell your series in store or online.
qr code Table ordering
With the need for social distancing to minimise the spread of the virus, one of the key features we wanted to get rolled out as soon as possible was the ability for food and drink table ordering at our customer sites.
This feature allows your guests to simply scan a QR code or enter a URL displayed on their table and place their order for food and drink, delivering this straight to your kitchen or bar staff.
We see this being a key feature even once we’re past the coronavirus pandemic, as it makes placing the order for food and drink far more easier for the customer, likely meaning increased sales for your venue. Read more about our QR code ordering solution.
Food, Beverages and Merchandise
Sell Food and Beverages, Merchandise and manage entry to your venue all through one simple user friendly touch screen interface. Avoid the need for multiple systems with BookNow’s all in one booking system. Sell at a traditional counter top POS sale register, on the go via a mobile terminal or via customer phone, minimising contact between staff and customer – an essential in a post-Coronavirus landscape.
Supports:
- Tickets and turnstiles.
- Fast Transactions.
- Easy Payments, integrated card payments, integrated gift card redemption, RFID cashless payments.
Payments:
- Multiple ticket types from one integrated screen.
- Handle single ticket and multi-ticket entry from a single screen.
- Use your existing hardware, BookNow will work with any device as long as it’s connected to the internet and has a browser.
CRM
BookNow Software is built on the SalesForce platform, giving you the world’s best CRM as part of our product offering, take ownership of an intuitive dashboard, easy to set up reporting and marketing automation pretty much straight out of the box.
- Create granular segmentation for targeted messaging.
- Automate your customer interactions with a process builder, a drag and drop automation tool to ensure all customers receive the same communication and engagement when they interact with your business.
- Reward your customers, create customisable rewards for behaviour or interactions you want. Winning a customer is hard work - keeping them is easy with well defined re-engagement strategies, automated with Booknow.
- Make better decisions about products to keep or replace and how to communicate strategic and tactical communications to customers for the greatest impact with Salesforce’s Award winning analytics platform.
Reporting and Analytics
- Salesforce’s award winning business intelligence engine makes reporting on your business easier than ever.
- Build your favourite reports in the customisable drag and drop dashboard builder and create a single user interface to keep you up to speed on all of your key performance indicators in real time.
- For those looking to make their data work harder, we recommend taking a look at Einstein Analytics from Salesforce, artificial analytics that will analyse the past to help you more accurately predict the future!
Gift Cards
Effort free gift card management. Giftcards sold online will be generated automatically, sent to the customer automatically & redeemed by your customers via your website or your front of house team. Selling gift cards has never been so simple.
- Gift card management is automated and configurable with our built in solution that integrates with your banking systems, social media and online analytics. Stay up-to-date with sales and redemption of your gift cards with Salesforce reports and dashboards. Available in all currency and reportable in multi currency.
- Redemption has never been easier for customers through our online booking platform or with a member of staff via our built in POS solution ‘BuyNow’. Gift card management has never been so automated!.
Waivers
Paperless waiver solutions from BookNow Software – built in and easy to manage. Offer your customers the ability to sign waivers on any device at home or on-site. With a checkbox or digital signature your waivers can be securely stored within Salesforce.
- Import your existing waiver data with ease, with Salesforce’s built in easy to use drag and drop data loading tool.
- Whether signed online or on-site, your customers waivers will be ready to assign to the right bookings at check-in. Be confident in your compliance with BookNow, ensure the correct waivers are allocated to the relevant bookings and that everyone in your business has a valid waiver for the activity they are partaking in.
- Instantly analyse your waiver data in real time and automatically add your waiver data to your marketing segments.
RFID
Radio-Frequency Identification (RFID) is revolutionising customer experience, operators understanding, and second line spend opportunities within leisure facilities. Control access, accept cashless payments, track activity, time entry and exit with BookNow’s RFID solution.
- RFID and Self service go hand in hand, or band on wrist so to speak. Automate simple transactions without the need for coins or interaction with kiosk style interfaces. Just swipe your band and go. Whether you’re purchasing a coffee, accessing your locker or gaining access to an attraction, your RFID band is your customers key.
- Not just bands! We all understand the branding power of flashing wristbands and colourful prints that children can wear and will enjoy as a keepsake after their visit. But RFID tags can be hidden in all sorts of different ways. For attractions that are looking to drive revisitation, and parental ease of transaction, why not provide an RFID branded key fob? Or a branded RFID sticker that can be stuck on the back of a mobile phone?
Automated Marketing and Communication
Designed automated customer communications with perfect timing. With the advent of social media as an outreach tool, ‘blast marketing’ has become old hat. This doesn’t mean that email and SMS marketing has lost its place in the world, but it has had to adapt. Automated drip campaign marketing is about engaging customers at the right time on the right subject. Using Salesforce’s rich array of built in automation tools true customer engagement can be achieved.
- With information provided through customer transactions, perfectly time a series of event emails to celebrate that special somone's birthday! Create automatic promotional codes and send them directly to customers on exit helping drive that all important ‘revisitation rate’.
- Create beautiful emails with Salesforce’s simple email creation wizard, or if you have a digital agency, write HTML templates.
- Send SMS instead of email, as we know average open rates for marketing emails are just 20% when compared with an average open rate of 98% for an SMS marketing campaign.
- Increase your hit rate by carefully segmenting your customers and send the right messages, at the right time.
- Test and measure, understand your engagement campaign success with realtime reporting from Salesforce, make adjustments and watch your outcomes adjust. Optimise your engagement strategy to increase your revenue!
Self Service Kiosks
As we enter the age of self service, BookNow is giving their customers what they want. With cost effective, self service solutions making it easy for customers to redeem their tickets purchased online, purchase new tickets, create waivers and check-in.
- Reduce queues
- Reduce staffing costs
- Reduce cash risk
- Reduce queueing times to increase customer satisfaction and time on site.
- Eliminate queues and eradicate customer dissatisfiers, help drive customer revisitation.
